Privacy Policy — MemSurf

Last updated: December 7, 2024

MemSurf (“we”, “us”, “our”) is an AI-powered learning and memory platform that helps users capture information, turn it into structured knowledge, and retain it using adaptive spaced repetition. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

We collect the following categories of information:

A. Content You Provide

  • Quick Captures, notes, documents, links, audio transcriptions
  • User-generated courses, lessons, quizzes
  • Messages you send through the app or website

B. Account Information

  • Name
  • Email
  • Password (hashed & salted)

C. Usage & Device Information

  • IP address
  • Device type, OS, app version
  • Crash logs
  • Interaction data (pages viewed, features used)

D. Payment Information

  • Processed securely by Apple App Store or Google Play.
  • We do not store credit card numbers.

2. How We Use Your Information

We use collected data to:

  • Provide core features (lesson creation, quiz generation, AI tutoring)
  • Improve learning recommendations and memory models
  • Maintain and improve app performance and security
  • Analyze usage to guide product development
  • Communicate updates, new features, and support messages

3. How We Use AI / LLMs

Certain user content may be sent to third-party AI providers (e.g., OpenAI, Anthropic) strictly for the purpose of:

  • Summarization
  • Knowledge extraction
  • Quiz and lesson generation
  • Memory model optimization

We do not allow AI providers to train on your data.

4. Sharing of Information

We may share limited data with:

  • AI processing partners (OpenAI, Anthropic)
  • Analytics tools (Amplitude, Firebase)
  • Payment processors (Apple, Google)
  • Service providers that support hosting, logging, or email delivery

We do not sell your personal data.

5. Data Retention

  • Your content persists until you delete your account.
  • Backups and logs are retained for 30–90 days.

6. Your Rights

Depending on your location, you may request:

  • Access to your data
  • Correction of inaccurate data
  • Export of your data (portability)
  • Deletion of your account

Email us at support@memsurf.app to make any request.

7. Children's Privacy

  • MemSurf is not intended for children under 13.
  • We do not knowingly collect data from minors under 13.

8. Changes to This Policy

We may update this policy and will notify users when we do.

Contact Us

If you have questions, contact us at:
support@memsurf.app